Refund and Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel an order
or request a refund for a product/service purchased through the Platform.
1. Cancellation Policy
Cancellations will only be considered if the request is made within 3β7 days
of placing the order. However, cancellation requests may not be entertained
if the order has already been communicated to the seller/merchant listed on
the Platform and the shipping process has been initiated, or if the product
is out for delivery. In such cases, you may choose to reject the product
at the time of delivery.
2. Non-Cancellable Items
Tejvira does not accept cancellation requests for perishable items such as
flowers, food items, etc. However, a refund or replacement may be provided
if the customer establishes that the delivered product is of unsatisfactory
quality.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged or defective product, please notify our customer
service team within 3β7 days of delivery. The request will be reviewed after
verification by the seller/merchant.
If the product received does not match the description on the Platform or
does not meet your expectations, you must inform customer support within
3β7 days of receipt. After review, an appropriate resolution will be provided.
4. Manufacturer Warranty Products
For products covered under a manufacturerβs warranty, please contact the
respective manufacturer directly for any complaints or service requests.
5. Refund Processing
If a refund is approved by Tejvira, it will be processed within 2 business
days from the date of approval.
Tejvira reserves the right to approve or reject any return request based on
product condition and compliance with this policy.