Refund Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel an order or request a refund for a product/service purchased through the Platform.

1. Cancellation Policy

Cancellations will only be considered if the request is made within 3–7 days of placing the order. However, cancellation requests may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and the shipping process has been initiated, or if the product is out for delivery. In such cases, you may choose to reject the product at the time of delivery.

2. Non-Cancellable Items

Tejvira does not accept cancellation requests for perishable items such as flowers, food items, etc. However, a refund or replacement may be provided if the customer establishes that the delivered product is of unsatisfactory quality.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged or defective product, please notify our customer service team within 3–7 days of delivery. The request will be reviewed after verification by the seller/merchant.

If the product received does not match the description on the Platform or does not meet your expectations, you must inform customer support within 3–7 days of receipt. After review, an appropriate resolution will be provided.

4. Manufacturer Warranty Products

For products covered under a manufacturer’s warranty, please contact the respective manufacturer directly for any complaints or service requests.

5. Refund Processing

If a refund is approved by Tejvira, it will be processed within 2 business days from the date of approval.

Tejvira reserves the right to approve or reject any return request based on product condition and compliance with this policy.