Privacy policy
Introduction
This Privacy Policy describes how Tejvira and its affiliates (collectively "Tejvira, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website www.tejvira.com (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us.
We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes information provided from time to time such as your name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address during sign-up or usage of the Platform.
We may also collect sensitive personal data with your consent, such as bank account details, credit/debit card information, or biometric data (e.g., facial features or physiological information) to enable certain features, in accordance with applicable laws.
You always have the option not to provide certain information by choosing not to use specific services or features on the Platform. We may also track your behaviour, preferences, and other information you choose to provide.
This information is compiled and analysed on an aggregated basis. We may also collect transaction-related data on our Platform and from third-party business partner platforms. When such third parties collect your data directly, their privacy policies will apply. We are not responsible for their privacy practices and recommend reviewing their policies before sharing any information.
If you receive any communication claiming to be from Tejvira requesting sensitive information such as PINs or passwords, please do not share it and report it immediately to the appropriate authorities.
Usage
We use personal data to provide the services you request. Where we use your data for marketing purposes, you will have the option to opt out.
We use your data to:
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Fulfil orders and support sellers/business partners
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Enhance customer experience
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Resolve disputes and troubleshoot issues
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Inform you about offers, products, and updates
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Customise your experience
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Detect and prevent fraud or illegal activity
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Enforce our terms and conditions
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Conduct research, analysis, and surveys
Please note that access to certain services may be affected if required permissions are not granted.
Sharing
We may share your personal data within our group entities, affiliates, and corporate partners to provide access to services and products. These entities may contact you unless you opt out.
We may also share your data with third parties such as:
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Sellers and business partners
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Logistics providers
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Payment service providers
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Reward program partners
This sharing is necessary for service delivery, legal compliance, fraud prevention, and marketing activities.
We may disclose personal data to government or law enforcement authorities if required by law or in good faith to:
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Comply with legal obligations
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Enforce policies
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Protect user rights and safety
Security Precautions
We adopt reasonable security practices to protect your data from unauthorised access, loss, or misuse. While we use secure systems, data transmission over the internet is not completely secure and carries inherent risks.
Users are responsible for safeguarding their login credentials.
Data Deletion and Retention
You can delete your account through your profile settings. This will result in loss of all associated data. You may also contact us for assistance.
We may delay deletion in case of pending services, disputes, or legal obligations.
We retain personal data only as long as necessary or required by law. Some data may be retained in anonymised form for research and analysis.
Your Rights
You may access, update, or correct your personal data through the Platform functionalities.
Consent
By using our Platform, you consent to the collection, use, storage, and processing of your data as described in this Privacy Policy.
If you provide data about others, you confirm you have the authority to do so.
You consent to being contacted via SMS, calls, email, or messaging apps for relevant purposes.
You may withdraw consent by contacting us with the subject:
“Withdrawal of consent for processing personal data.”
Please note that withdrawal is not retrospective and may limit access to services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically. We will notify you of significant changes as required by law.
