This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from Tejvira through our Platform.
1. Order Processing Time
All orders are processed within 1–2 business days after order confirmation. Orders are not processed or shipped on Sundays or public holidays.
2. Delivery Timeline
Once shipped, orders are typically delivered within 5–7 business days across India. Delivery timelines may vary depending on your location, courier partner availability, and unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout. Tejvira may offer free shipping on selected products, promotions, or order values.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as a payment option across most serviceable locations in India.
- COD availability may vary based on pin code and courier partner serviceability
- Tejvira reserves the right to limit or disable COD for certain orders, locations, or users at its discretion
- Additional COD charges (if any) will be shown at checkout
5. Order Tracking
Once your order is shipped, you will receive a confirmation via SMS/email along with a tracking ID and link to monitor your shipment in real-time.
6. Delivery Attempts
Our courier partners will make multiple attempts to deliver your order. If the delivery fails due to incorrect address, unavailability, or refusal to accept the order, the package may be returned to us.
7. Delays in Delivery
While we strive to deliver within the estimated timeline, delays may occur due to:
- Natural calamities or unforeseen events
- Logistics or courier issues
- Remote or inaccessible locations
Tejvira shall not be held liable for delays beyond our control, but we will ensure timely communication and support.
8. Address & Contact Details
Customers are responsible for providing accurate and complete shipping details. Tejvira will not be responsible for delivery failures due to incorrect or incomplete information.
9. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with, we strongly advise you to refuse delivery or record proof (photos/video) and contact our support team immediately.
10. International Shipping
Currently, Tejvira ships only within India. We do not offer international shipping at this time.
11. Contact Us
For any shipping-related queries, please contact our support team at:
📧 brand@tejvira.com
Tejvira reserves the right to modify this Shipping Policy at any time without prior notice. Customers are advised to review this policy periodically.